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Legal (Swiss minimum, no individual named): - Impressum page (UWG Art. 3 lit. s) — provider, contact via support panel, no email required, jurisdiction = Switzerland - AGB page — subscription terms, payment, cancellation, suspension on payment fail, 14-day money-back, AI-processing-per-tier disclosure, Swiss law + Swiss venue, modeled after typical Schweizer SaaS terms - Privacy: Stripe added as subprocessor with full data-flow disclosure Support panel replaces email contact entirely: - @bmm/db: support_status enum + support_tickets + support_messages tables, migration applied to prod DB - @bmm/api: support routes (user create/list/view/reply, admin list/view/reply /set-status), public /v1/contact for logged-out visitors with per-IP rate limit of 3 submissions/day to prevent spam-flood - Web: /settings/support (list + new), /settings/support/[id] (conversation), /admin/support, /admin/support/[id] - Public /contact form with email collection for guest tickets Data rights (DSG Art. 25 / GDPR Art. 15+20): - /v1/account/export returns user-scoped JSON of profile, org, servers, builds, audit, support tickets and messages — excludes hashes, encrypted secrets, other-user data - /settings/account: download button + deletion-via-ticket workflow Production-readiness gaps closed: - org.suspended now blocks /v1/servers POST and /v1/servers/preview (402); webhook flagged this state but enforcement was missing - Cookie banner: minimal, essential-cookies-only disclosure (Swiss DSG + GDPR compliant without dark-pattern consent UI), mounts on both layouts Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com> |
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