feat(account): self-service GDPR Art.17 erasure; Enterprise price -> Custom

Account deletion (DELETE /v1/account): re-type email/phone to confirm, stops live containers and hard-deletes every org where the caller is sole member (FK cascade clears servers, builds, logs, encrypted secrets), deletes the user (cascade drops sessions), audits the action, clears the session cookie. Frontend danger-zone replaces the old open-a-ticket placeholder. Closes audit ACC-001. Enterprise price unified to Custom on landing + pricing, removing the 499/999 inconsistency.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

apps/api/src/routes/account.ts

@@ -6,6 +6,7 @@ import {
   eq,
   inArray,
   mcpServers,
+  memberships,
   organizations,
   supportMessages,
   supportTickets,
@@ -14,8 +15,11 @@ import {
 import type { FastifyInstance } from 'fastify';
 import { z } from 'zod';
 import { audit } from '../lib/audit.js';
+import { stopContainer } from '../lib/docker.js';
 import { requireAuth } from '../plugins/session.js';
 
+const SESSION_COOKIE = 'bmm_session';
+
 const db = createDb();
 
 export async function accountRoutes(app: FastifyInstance): Promise<void> {
@@ -179,4 +183,87 @@ export async function accountRoutes(app: FastifyInstance): Promise<void> {
       supportMessages: userTicketMessages,
     });
   });
+
+  /**
+   * GDPR Art. 17 / Swiss DSG Art. 32 — right to erasure. Self-service account
+   * deletion. Requires the caller to re-type their email (or phone) as a
+   * confirmation guard. For every org where the caller is the SOLE member, we
+   * stop its running containers and hard-delete the org (FK cascade removes its
+   * servers, builds, logs and encrypted secrets). Orgs with other members are
+   * left intact — only the caller's membership goes. Finally the user row is
+   * deleted (cascade drops sessions; audit/ticket/template refs are set null).
+   */
+  app.delete('/v1/account', { preHandler: requireAuth }, async (req, reply) => {
+    const user = req.user!;
+    const Body = z.object({ confirm: z.string().min(1) });
+    const parsed = Body.safeParse(req.body);
+    if (!parsed.success) return reply.code(400).send({ error: 'invalid_input' });
+
+    const [row] = await db
+      .select({ email: users.email, phone: users.phone })
+      .from(users)
+      .where(eq(users.id, user.userId))
+      .limit(1);
+    if (!row) return reply.code(404).send({ error: 'user_not_found' });
+
+    // Confirmation: must match the account's own email or phone.
+    const expected = (row.email ?? row.phone ?? '').trim().toLowerCase();
+    if (!expected || parsed.data.confirm.trim().toLowerCase() !== expected) {
+      return reply.code(400).send({
+        error: 'confirm_mismatch',
+        detail: 'Type your account email (or phone) exactly to confirm deletion.',
+      });
+    }
+
+    const memberRows = await db
+      .select({ orgId: memberships.orgId })
+      .from(memberships)
+      .where(eq(memberships.userId, user.userId));
+    const orgIds = [...new Set(memberRows.map((m) => m.orgId))];
+    const deletedOrgIds: string[] = [];
+
+    for (const orgId of orgIds) {
+      const members = await db
+        .select({ userId: memberships.userId })
+        .from(memberships)
+        .where(eq(memberships.orgId, orgId));
+      // Only erase the org if this user is its sole member — never nuke a
+      // teammate's data. (Multi-member orgs: just the membership is dropped
+      // when the user row is deleted below.)
+      if (members.length > 1) continue;
+
+      // Stop live containers before the cascade removes their DB rows.
+      const servers = await db
+        .select({ containerId: mcpServers.containerId, slug: mcpServers.slug })
+        .from(mcpServers)
+        .where(eq(mcpServers.orgId, orgId));
+      for (const s of servers) {
+        if (s.containerId) {
+          try {
+            await stopContainer(s.containerId, s.slug ?? undefined);
+          } catch {
+            // best-effort — a leftover container must not block erasure
+          }
+        }
+      }
+      await db.delete(organizations).where(eq(organizations.id, orgId));
+      deletedOrgIds.push(orgId);
+    }
+
+    // Audit while userId is still valid (the row survives erasure; its userId
+    // is set null by cascade). No orgId — those rows are already gone.
+    await audit({
+      userId: user.userId,
+      action: 'account.deleted',
+      resourceType: 'account',
+      metadata: { deletedOrgIds, email: row.email ?? null },
+      ipAddress: req.ip,
+    });
+
+    // Delete the user — cascade removes sessions; nulls audit/ticket/template refs.
+    await db.delete(users).where(eq(users.id, user.userId));
+
+    reply.clearCookie(SESSION_COOKIE, { path: '/' });
+    return reply.send({ ok: true, deletedOrgIds });
+  });
 }

apps/web/app/(dashboard)/settings/account/page.tsx

@@ -1,12 +1,33 @@
 'use client';
 
 import { Button } from '@/components/ui/button';
-import { apiUrl } from '@/lib/api';
+import { apiFetch, apiUrl } from '@/lib/api';
 import Link from 'next/link';
 import { useState } from 'react';
 
 export default function AccountPage() {
   const [downloading, setDownloading] = useState(false);
+  const [confirmText, setConfirmText] = useState('');
+  const [deleting, setDeleting] = useState(false);
+  const [delError, setDelError] = useState<string | null>(null);
+
+  async function deleteAccount() {
+    if (!confirmText.trim()) return;
+    if (!confirm('Permanently delete your account and all its data? This cannot be undone.')) return;
+    setDeleting(true);
+    setDelError(null);
+    try {
+      await apiFetch('/v1/account', {
+        method: 'DELETE',
+        body: JSON.stringify({ confirm: confirmText.trim() }),
+      });
+      window.location.href = '/';
+    } catch (e) {
+      const detail = (e as { detail?: { detail?: string; error?: string } }).detail;
+      setDelError(detail?.detail ?? detail?.error ?? (e as Error).message);
+      setDeleting(false);
+    }
+  }
 
   async function downloadExport() {
     setDownloading(true);
@@ -42,20 +63,35 @@ export default function AccountPage() {
           </div>
         </section>
 
-        <section className="panel p-5">
-          <h2 className="text-[14px] font-semibold tracking-tight">Delete account</h2>
+        <section className="panel border-[--color-danger]/30 p-5">
+          <h2 className="text-[14px] font-semibold tracking-tight text-[--color-danger]">
+            Delete account
+          </h2>
           <p className="mt-2 text-[12.5px] leading-relaxed text-[--color-fg-muted]">
-            We don&apos;t do one-click account deletion yet — too easy to fat-finger and lose
-            paid-tier server configs. Open a ticket and we&apos;ll wipe everything within 30
-            days (servers, secrets, audit, tickets) per Swiss DSG Art. 32 / GDPR Art. 17.
+            Permanently erases your account and every organization where you are the only member —
+            servers, encrypted secrets, builds and history are wiped and running containers are
+            stopped. This cannot be undone. Swiss DSG Art. 32 / GDPR Art. 17.
           </p>
-          <div className="mt-4">
-            <Link href="/settings/support">
-              <Button variant="secondary" size="md">
-                Open deletion ticket
-              </Button>
-            </Link>
+          <p className="mt-3 text-[12px] text-[--color-fg-subtle]">
+            Type your account email (or phone) to confirm:
+          </p>
+          <div className="mt-2 flex flex-wrap items-center gap-2">
+            <input
+              value={confirmText}
+              onChange={(e) => setConfirmText(e.target.value)}
+              placeholder="you@example.com"
+              className="h-9 w-64 rounded-md border border-[--color-border] bg-[--color-bg-subtle] px-3 text-[13px] outline-none transition-colors focus:border-[--color-border-strong]"
+            />
+            <button
+              type="button"
+              onClick={deleteAccount}
+              disabled={deleting || !confirmText.trim()}
+              className="inline-flex h-9 items-center rounded-md border border-[--color-danger]/50 bg-[--color-danger]/10 px-4 text-[13px] font-medium text-[--color-danger] transition-colors hover:bg-[--color-danger]/20 disabled:opacity-50"
+            >
+              {deleting ? 'Deleting…' : 'Delete my account'}
+            </button>
           </div>
+          {delError && <p className="mt-2 text-[12px] text-[--color-danger]">{delError}</p>}
         </section>
 
         <section className="panel p-5">

apps/web/app/(marketing)/page.tsx

@@ -129,8 +129,8 @@ const TIERS = [
   },
   {
     name: 'Enterprise',
-    price: '€499+',
-    tag: '/ month',
+    price: 'Custom',
+    tag: 'talk to us',
     features: ['Unlimited', 'Custom infra · on request', 'SSO/SAML · on request', 'Dedicated hosting', 'Customer success'],
   },
 ];

apps/web/app/(marketing)/pricing/page.tsx

@@ -65,8 +65,8 @@ const TIERS = [
   },
   {
     name: 'Enterprise',
-    price: '€999+',
-    tag: '/ month',
+    price: 'Custom',
+    tag: 'talk to us',
     description: 'For organizations with custom infrastructure, compliance and scale needs.',
     model: 'Claude AI',
     modelDetail: 'Top-tier Claude · EU data-residency option',